Problems with Crowdcast

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By Richard Bradshaw

updated about 2 months ago

Chrome is Recommended

Crowdcast's official documentation recommends you use Chrome. So, try switching to Chrome if you are experiencing issues.

No Video

A webinar without video is far from ideal. If you are not seeing the video stream, one of the following may help:

  • Do you have an ad-blocker installed? Trying pausing it to see if that is causing the issue
  • Does your laptop/computer have a firewall or does the network you are on have one that could be blocking the video?
  • Are you connected to a VPN that could be blocking the video?
  • Have you maxed out your bandwidth? Try turning a few other things off that are using your bandwidth.
  • Try completely closing your browser and re-opening.

Sounds Issues

Sounds issue can happen for a whole host of reasons, but here are the solutions that have worked for people:

  • Refreshing the browser
  • Check you haven't muted the tab
  • Check you haven't muted the player
  • Try completely closing your browser and re-opening.

iOS App

Crowdcast has an iOS app, if you have an iOS device you could try that if all the above hasn't worked.

Turn It Off and On Again

If still no joy, fall back to the trusted technique of turning it off and on again.

All Webinars Are Recorded

If you are still having no joy getting Crowdcast to work, don't worry, as all our webinars are recorded and can be found on our website. Masterclasses, Ask Me Anythings and Discussions recordings are available forever, some require a Pro membership. 99-Minute Workshops recordings are currently available for a week after.


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